Support

How can we help?

Our research support team is here for orders, product questions, and anything else you need.

Typically responds within 24 hours on business days

Get in Touch

Choose the best way to reach our team.

Both channels are staffed by people who actually know the products.

Recommended
Email Support
Personalized help from our research support team.
Best for orders, product questions, CoA verification, and technical support.
Response within 24 hours on business days
Order tracking and status updates
Product recommendations and guidance
CoA and batch reference assistance
[email protected]
Research Community
Real-time support from researchers and our team.
Join our active research community for peer discussions, protocol sharing, and real-time announcements.
24/7 community support
Peer researcher insights and protocols
Exclusive product announcements
Direct access to the Orvanta Labs team
Join Our Community
Include your order number
For order-related inquiries, include your order number in the subject line for faster, prioritized handling.
Specify the product
Tell us which peptide you're asking about — it helps route your question to the right specialist.
Be specific
The more context you provide, the faster and more useful our response will be. Don't worry about over-explaining.
Support FAQ

Quick Answers

Common questions answered before you reach out.

How quickly will I receive a response?
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We respond to all emails within 24 hours on business days (Mon–Fri, 9am–6pm EST). For urgent order issues, include your order number in the subject line. Our research community offers real-time peer support at any hour.
How can I track my order?
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Once your order ships you'll receive a tracking email. You can also email [email protected] with your order number for a status update. Orders are processed within 0–2 business days. Every order includes free shipment protection.
I received the wrong item or my order is damaged. What do I do?
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Email [email protected] immediately with your order number and photos. We will arrange a replacement or full refund within 24 hours. We cover all shipping costs for replacements.
How do I verify the quality of my order?
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Your batch reference number is included with every order. Visit verify.orvantalabs.com and enter your reference to download your signed CoA instantly — no account required.
Do you offer bulk or wholesale pricing?
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Yes. Email [email protected] with the products and quantities you need. We'll provide a custom quote within 24–48 hours. Bulk orders may qualify for expedited shipping and dedicated account support.
My payment was declined. What should I do?
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Ensure your billing address matches your card exactly. If the issue persists, try a different payment method or contact your bank. You can also email us and we'll help troubleshoot or provide alternative payment options.

Still have questions?

Our support team is ready to help with anything. Email us directly or browse our FAQ.

Email SupportView Full FAQ

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