Are these products safe for human or animal use?
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No. All Orvanta Labs products are sold strictly for in-vitro laboratory research use. They are not intended for human or veterinary consumption, are not FDA approved, and are not supplements, drugs, or cosmetics. Purchasers must be 21 years of age or older and represent that they are purchasing for legitimate research purposes only.
How do I know what I'm buying is what's labeled?
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Every batch we ship is tested by an independent third-party laboratory for purity (HPLC), identity (mass spectrometry), and endotoxin levels (LAL assay). Batches that fail any test are destroyed. The Certificate of Analysis for your batch is available on request — email support@orvantalabs.com with your order or batch reference.
Do you reuse COAs from your suppliers?
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No. Every Certificate of Analysis attached to an Orvanta Labs batch is generated from a fresh independent test of that specific batch at our contracted accredited laboratory. We do not pass through upstream supplier documentation.
How is shipping handled?
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We ship via tracked courier from our U.S. fulfillment partner. Orders typically ship within 1 business day of payment confirmation. See our Shipping Policy for full details.
What payment methods do you accept?
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Accepted payment methods are shown at checkout. After you submit your order request, you'll receive payment instructions and a reference code by email.
Can I cancel or change my order?
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Yes, until the order has shipped. Email support@orvantalabs.com with your order reference. Once shipped, the order cannot be cancelled.
What if my order arrives damaged or incorrect?
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Email support@orvantalabs.com within 48 hours of delivery with your order number, photos of the damage or incorrect item, and the original packaging. We will arrange a replacement or store credit. See our Refund Policy for details.
Do you offer wholesale or bulk pricing?
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Yes — for established research labs and recurring institutional buyers. Email support@orvantalabs.com with the products and quantities you need and we'll provide a quote within 1–2 business days.
Why is my country / state not listed?
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We currently ship within the United States only. International shipping may be added in the future.
Do you sell to individuals, or only to research institutions?
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Sales are restricted to qualified researchers 21 years of age or older purchasing for legitimate research purposes. Submission of an order constitutes your representation that you meet these requirements.
