Refund Policy

Last Updated: April 27, 2026

All Sales Are Final

Due to the nature of research compounds and the strict quality control standards required for their handling, all sales made by Orvanta Labs are final. Once an order has been shipped, we cannot accept returns for reasons including but not limited to change of mind, ordering errors by the customer, or incompatibility with the customer's intended research application.

We encourage all customers to carefully review their order before submitting payment.

Exceptions

We stand behind the quality of our products. Refunds or replacements may be issued in the following limited circumstances:

• Damaged on arrival: Visible damage to the product or packaging that compromises the integrity of the compound
• Incorrect product: You received a product different from what you ordered
• Defective product: The product does not meet the specifications stated on the Certificate of Analysis provided with your order

How to Request a Replacement

If you believe your order qualifies under the exceptions above, follow these steps:

• Contact us within 48 hours of receiving your order by emailing support@orvantalabs.com with your order number and a detailed description of the issue.
• Include photographs clearly showing the damage, defect, or incorrect product. Photos must include the product label, the product itself, and the shipping packaging.
• Do not dispose of the product or packaging until your claim has been reviewed and resolved.

Claims submitted after the 48-hour window or without sufficient photographic evidence may not be eligible for replacement or refund.

Resolution

Once your claim is approved, we will at our discretion:

• Ship a replacement at no additional cost, OR
• Issue store credit for the affected item, OR
• Issue a refund to the original payment method (5–10 business days for processing; additional time may be required for the refund to appear on your statement)

Cancellations

Orders may be cancelled by emailing support@orvantalabs.com before the order has shipped. Once shipped, orders cannot be cancelled.

Lost or Stolen Packages

If tracking shows your package was delivered but you did not receive it, please first contact your local carrier to file a claim. Orvanta Labs is not responsible for packages confirmed delivered by the carrier or for theft after delivery. We recommend a secure delivery address.

Shipping Damage Claims

If your package arrives with visible external damage, document the condition of the outer packaging with photographs before opening it. If the products inside are also damaged, follow the replacement-request process above.

Contact

For any refund-policy questions or to submit a claim:

Orvanta Labs
1537 Ben Sawyer Blvd
Charleston, SC 29464
United States
Email: support@orvantalabs.com